Terms and Conditions

By using this website, you are agreeing to comply with the following terms and conditions.


You must be over 18 years of age to use this website and to purchase any of our coaching services. If you are under 18 years of age you require permission from a legal guardian to use our services.


You will hold all responsibilities and obligations, both statutory and contractual as they apply in your state and country of residence, with regard to our professional services and the use of any information derived either directly or indirectly. By using Austin Coaching you agree that any written or verbal advice given is based on truthful information provided by you.

By using this website you agree to abide by the terms and conditions set out in this Agreement.

Amendment of Terms


Austin Coaching reserve the right to change, modify, add or remove any portion of the website, materials, resources, and terms and conditions at any time without notice.


Any personal information you provide is protected by the Privacy Policy. You agree not to provide any information or materials that is defamatory, threatening, harassing, or otherwise unlawful. 


Limitation of Liability

By using Austin Coaching, you agree that any written or verbal advice given is based solely on information provided by you. We assume that this information is honest and truthful in nature. Our coaching and services may not be the only support you require for employment. Individuals may require additional third-party support services. Austin Coaching will not be liable for any damages whatsoever including, earnings, lost or missed opportunities or failure to perform or promotion.

It’s a prerequisite that you agree and accept that Austin Coaching is not legally responsible for any loss or damage you might suffer related to your use of the website or our services, whether from errors in our documents or information, or any services we may offer. This includes your use of any third-party provider or links we have provided with supporting information to help you. If you leave our website or use other providers, you do so at your own risk, and we shall not be liable.

Virus Protection

Austin Coaching endeavors to maintain, secure, test and protect our materials.  However, it is up to you to run your own anti-virus program. Austin Coaching will not accept any responsibility for any loss, disruption or damage to your data or your computer system, software or hardware which may occur whilst using our materials and website

Delivery of Services

Payments must be made in Australian dollars.


You will receive invoices for your coaching via email, in advance of the coaching session or package. Your coaching fees are payable within 5 days of the service commencement.


If payment is not made Austin Coaching reserves the right to cancel your service. 

Cancellations, Rescheduling a Service


Where you have pre-booked coaching sessions, your session time is reserved specifically for you.  Both Austin Coaching and you would have done pre work before the appointment.  Therefore, we ask you to always attend your scheduled appointments and respect the work and time commitment you and Austin Coaching have made.


​We understand that sometimes you may need to reschedule or cancel your session.  Wherever possible please give us as much notice as possible and we can reschedule your appointment. If you cancel or reschedule an appointment less than 24 hours in advance there will be no refund.

If you are late for your appointment, please be aware that your session time may not be extended or rescheduled as we may have another appointment after you.  

Coaching Program Commitment

For client's that have paid and engaged in a coaching service we consider to be fully committed to the process.

This commitment includes you partaking in the entire coaching package from start to finish, including the financial commitment that comes with that.

If during your coaching program, we feel that our services may not be right for you, we reserve the right to cancel the program and release you from any further commitment providing you with a refund for services not used.

Returns and Refunds


Austin Coaching handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.  If you have any questions or concerns about your purchase, please contact us to discuss your refund.



Links to Websites and Other Online Content


Austin Coaching may provide links to other websites to support your development.  You may use these websites, services, or products at your own risk. Austin Coaching takes no responsibility for any information or advice provided to you by third parties. We are making a ‘recommendation’ only.


Your Details


Austin Coaching will not sell to share customer information. Your information and details may be for marketing statistics and developments to meet our consumer needs.  Your personal identifiers will never be shared, used and will always be private.  This includes your name, address, phone number and email. Your privacy in paramount to us.  All conversations, worksheets or information discussed in our sessions is confidential and will not be shared without your permission.



Austin Coaching gives no warranty that the documents or services will be free of inaccuracies, or that our website or server is free of viruses.  It is your responsibility to have anti-virus protection.


It is your responsibility to pay for costs of servicing, repairs, or correction on your software or hardware. The applicable law in your state or territory may not permit these exclusions. Some of the above may not apply to you but we must ensure you are aware of any risk you are taking by using this website.


Austin Coaching is not liable for the correctness, suitability, accuracy or reliability of third party websites, services or referrals.


We will always try to have accurate information on our website and in our documents, but Austin Coaching and employees will not be liable for your results from using our products or services.  Austin Coaching will not to be held liable for any choices or actions you make based on our coaching services, materials, or referrals.


All our information on the website, in the materials and in coaching sessions is intended to assist you and does not replace professional, financial, health or legal advice. Results are not certain, and Austin Coaching takes no responsibility for your actions, choices, or decisions.

Copyright, Trademark and Restrictions of Use


Austin Coaching reserves all rights in the content and design of this site. This includes, but is not limited to, the website design, layout, logo, images, photography, trademarks, content, and graphics.  Any information on this website may not be embedded into another website or used commercially by you or another party.  Unless permitted in writing you may not replicate, use, publish, upload, download or copy anything on our site.


Austin Coaching reserves all copyright and trademark in all the information and materials on our website and tools provided to you during our coaching sessions. Austin Coaching reserve the right to take action against you if you breach these terms.




This agreement and this website are subject to the laws of Queensland and Australia. If there is a dispute between you and Austin Coaching that results in litigation then you must submit to the jurisdiction of Queensland.