Privacy Policy

Austin Coaching recognises the importance of your privacy and all information collected both tangibly (e.g. in person, zoom, over the phone)  and online ( e.g. our website and email) will be confidential unless approved by you the “client”. Austin Coaching has a commitment to protecting the privacy of personal information, such as names, address, phone numbers and email address.

This website privacy notice explains our policy for dealing with personal information that we collect. By accessing or using this website and our services you acknowledge and agree to be bound by this privacy policy.

  • “Personal information” means information which identifies you as an individual or from which your identity can be reasonably ascertained.  For example your home address and home phone number

 

  • Children under the age of 18 must have their parents’ (or legal guardians’) consent to use Austin Coaching Services and provide provide their information.

Website Visitors 

When you register for Austin Coaching Services the following information may be collected;

  • Personal information such as your name and contact details

  • The content of electronic forms you submit via the website or email requesting us to provide services or reply to queries

  • Any messages or comments you submit to us via the website

  • Information collected when you complete a questionnaire

  • When you contact Austin Coaching through the website, Austin Coaching will only use this information to reply to you

  • We may collect aggregated information about visitors to the website but not the identity of those visitors this includes;

  • Browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and browsing behaviour.

  • Information about access and use of our website, including internet cookies, communications with our website, type of browser used, domain name of internet service provider.

  • From time to time personal information may be used for data analytics, market research and business development, including to operate and improve our website and social media platforms.

  • Cookies may be used from time to time. Third parties, such as Google and Facebook, can use cookies to show advertisements on your social media and online media feeds. Beacons may be used from time to time. Web beacons monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page.  Web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing the page.

Links

The Austin Coaching website and employees  may provide links to third party websites of other business to support you. These websites are responsible for their own privacy practices and you use them at your own risk.  Austin Coaching accepts no liability for these links and cannot ensure the accuracy of the information.

 

Disclosure of Your Personal Information

Austin Coaching may disclose your personal information to:

  • Communicate with you or maintain a relationship with you

  • Share if we have permission from you

  • Austin Coaching employees whose job responsibilities require access.

  • Third party service providers for the purpose of enabling them to provide their services for example, IT service provides, data storage, webhosting

  • Courts, tribunals, regulatory authorities and law enforcement officers as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights.

  • Third parties to collect and process data e.g. Google Analytics.

  • Austin Coaching will not sell your personal information

Consent

Please read this Privacy Policy carefully.  By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy.

Access

You have a right to request access to your own personal information.  You also have a right to request its correction. To protect your personal information from being disclosed to the wrong person, Austin Coaching has access processes in place.  If access is 6 months outside of using our services, an access fee may be charged to cover our costs of retrieving it.

Security, Storage, and Retention

Austin Coaching is committed to ensuring that the personal information it collects is secure.  To prevent unauthorised access, Austin Coaching has secure physical and electronic procedures in place. Please note that no data transmission over the internet can be guaranteed as entirely secure. Content you send to us via the internet is done at your own risk.